Frequently asked questions

Our guest’s most common inquiries

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1. - What are your cancellation policies?

A reservation may be cancelled free of charge 72 hours before arrival date, otherwise, the first night is automatically charged 72 hours prior. The rest of the stay will be charged upon check out. In case of no-show 100 percent of your stay will be charged.
Our non-refundable rate is charged in its entirety upon reservation. For seasonal promotions, check for specific cancellation policies.

2.- What is your check in and check out hours?

Check in 15:00 hrs
Check out 12:00 hrs

3.- Is early check in and late check out available?

We gladly allow early check-ins if the room is available upon arrival. Late checkouts may be requested upon availability a night prior.

We encourage reserving in advance to secure availability.

4.- Is our stay charged in dollars?

Our rates are set in US dollars. However, the total amount of your stay will be charged in Mexican pesos, depending on the exchange rate on the date the transaction is made.

5.- Is breakfast included?

Yes! We offer a complimentary continental breakfast. Seasonal fruit is sliced every morning, we make our own granola and jelly, and local freshly made bread and pastries are delivered first thing. We also serve yoghurt, cheese, ham, hard eggs, tomatoes, fruit juices, milk, coffee, tea and Nespresso. For a fuller more Mexican breakfast we have quesadillas and tamales, our guest’s favorite!

6.- Do you have a vegan option for breakfast?

Yes. Please let us know in advance, we will gladly offer almond milk and avocado for an extra charge.

7.- Do you have a pick-up service to the airport?

Yes, we need your flight information at least one day in advance in order to schedule your pick-up. You may pay directly to the driver $735 Mexican pesos with credit card or $700.00 Mexican pesos in cash.

8.- Can I arrive to the property at any time?

No problem! Our front desk operates Monday through Sunday from 8am to 10pm, but our in-house security staff works 24 hours, 7 days a week. If your arrival time is past 10pm, our security staff will greet you and ask for an ID that will be returned the next morning once our reception staff goes through the check-in procedure with you.

9.- Are kids allowed?

We welcome children over the age of 12.

10.- Are you pet friendly?

Sadly no, pets aren't allowed inside the property.

11.- Is the house accessible for people with mobility impairments?

Unfortunately, we are not wheelchair accessible and have no elevators.

12.- Can I smoke?

Most of our property is smoke-free except for our designated smoking area at the terrace.

13.- Do you have a drug policy?

Drugs consumption is prohibited inside Casa Goliana.

14.- Do you have parking?

No, but we’ll happily direct you to our closest one only a few steps away.

15.- Do you have a gym?

No, but there’s a fully equipped gym just across the street where you can access after buying a day pass.