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Privacy & Cookie Policy

We want to improve your stay in every way. Even in our website :)

Privacy Policy

Responsible for the protection of your personal data

Casa Goliana (Nautilus Home S.A. de C.V.), located in: Guanajuato 199, Col. Roma, 06700 CDMX, is responsible for collecting your personal data, the use of it and its protection.

For contact we have the phone number +52 (55) 6811 - 3948, the e-mail info@casagoliana.com, as well as the address mentioned above.

For what purposes do we collect and use your personal data?
  1. The personal information you provide us will be used by Casa Goliana to provide the services you request: lodging and/or, purchase of tourist products and/or services
  2. Casa Goliana may use the personal information to provide you with a better service and, where appropriate, identify your preferences during your stay and make it more pleasant. Purposes that do not give rise to the legal relationship and are not necessary for the provision of service. Casa Goliana may also use the information to offer you tourism and commercial promotions and products, sending promotions, special services, newsletters, surveys, prize draws and other online contests
  3. Data collection also serves us to evaluate the quality of our services. In addition, your data will be collected for statistical purposes
What personal data do we collect and from where?

For the purposes outlined above, we may collect your personal data in different ways:

We ask for the following information

  1. Identification data: first name(s), surname(s), address, home phone number, mobile and/or work, nationality, signature, email, gender, age, date of birth
  2. Financial Data: name of the cardholder, credit card number, expiration date (in case of online transactions)
  3. Billing Data: name or name or company name, Tax ID and address
  4. Preferences Data: related to the room, required services and/or travel preferences and special requirements
How can you limit the use or disclosure of your personal data?

You can stop receiving promotional messages by following these steps:

Send an email to info@casagoliana.com mentioning the email where you receive the messages, the name associated with this email and a message requesting the download of your personal data from our database.

You may also stop receiving promotional messages via the link provided for this purpose at the bottom of the advertising mail.

How to access or rectify your personal data and cancel or oppose its use?

You have the right to access the personal data we hold and the details of the processing thereof, as well as to rectify them if they are inaccurate or incomplete. You may cancel them when you believe that they are not required for any of the purposes indicated in this privacy notice or are being used for non-consensual purposes, or object to the processing thereof for specific purposes.

The mechanisms implemented for the exercise of these rights are through the filing of the respective application in: Guanajuato 199 , Col. Roma, 06700 Mexico City, by providing a copy of your identity document and a letter explaining what you want to apply for, or what rights you are demanding. Once your request has been received and accepted, we will respond within a maximum of 10 business days.

For more information, please contact +52 (55) 6811 - 3948.

Cookie Notice

Like many companies, Casa Goliana (Nautilus Home S.A. de C.V.), uses technology on our website to collect information that helps us enhance our services. The cookies that we use at our website help us to understand what information and advertising is most useful to our guests.

Please take a moment to familiarize yourself with our cookie practices and let us know if you have any questions by sending us an e-mail to info@casagoliana.com or submitting a request through our website “Contact Us” form.

Who is collecting it?

Any personal data provided to or collected by Casa Goliana via cookies and other tracking technologies is controlled by us.

By using our website, you are consenting us the use of cookies in accordance with this Cookie Notice and our Privacy Notice.

This Cookie Notice applies to our website and, third-party platforms such as Facebook, Google or Instagram, and applications accessed or used through such website or third-party.

If you do not agree to our use of cookies, you should set your browser and disable them or not use our website at all. If you disable the cookies we use, this may impact your user experience while on the website.

Casa Goliana will only collect, use or disclose your personal data where it is fair and lawful to do so.

What does cookie mean?

Cookies, pixel tags and similar technologies (collectively ‘cookies’) are files containing small amounts of information which are downloaded to any internet enabled device – such as your computer, smartphone or tablet – when you visit a website. Cookies are then sent back to the originating website on each subsequent visit, or to another website that recognizes that cookie. Cookies do lots of different and useful jobs, such as remembering your preferences, generally improving your online experience, and helping us to offer you the best services.

Cookies are also used to compile anonymous, aggregated statistics that allow us to understand how people use our website and to help us improve their structure and content.

Our website uses the following types of cookies:

Most internet browsers are initially set up to automatically accept cookies. If you do not want our website to store cookies on your device, you can change your browser settings so that you receive a warning before certain cookies are stored. You can also adjust your settings so that your browser refuses most of our cookies or only certain cookies from third parties. You can also withdraw your consent to cookies by deleting the cookies that have already been stored.

If you use different devices to view and access the Casa Goliana's website (e.g., your computer, smartphone, tablet) you will need to ensure that each browser on each device is adjusted to suit your cookie preferences.

The procedures for changing your settings and cookies differ from browser to browser. If necessary, use the help function on your browser or click on one of the links below to go directly to the user manual for your browser.

There are also software products available that can manage cookies for you. You can also use www.ghostery.com to evaluate the use of cookies used on our websites.

To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.allaboutcookies.org.

Duration of the cookie we use

In terms of duration, we may use two different types of cookies on our websites: